FAQs

What is your workshops cancellation policy?

Workshop bookings can be cancelled two weeks in advance for a 50% refund. You can reschedule a booking 48 hours before a class.

What happens if we go back into lockdown?

Hopefully not, but you can choose to receive a full refund for your booking, or hold the booking until the time when we can resume classes AND get a bonus 10% discount on your next purchase.

What happens if my work cracks in the kiln?
All care is taken in workshops to ensure student’s pieces are well made, however it’s ceramics and there’s always the odd casualty. We take no responsibility for works that crack or break in the firing process.

When will my work be ready after a workshop?

Please allow three weeks for your pieces to go through the kiln. You’ll receive an email as soon as it’s ready and can organise a time for collection. If you’re a day tripper from Melbourne or further afield , your piece can be couriered for $15.

Do you have a COVID plan in place?

To look after one another's health, all staff and studio visitors are required to wear a mask. To practice social distancing, workshop seating is spaced 1.5m apart. All equipment is also thoroughly washed and disinfected after each workshop.

Are your pieces food safe?

Yes! The clays and glaze materials I use in my range are non toxic.

What happens if a piece I ordered online breaks en route?

Please email a photo of the packaging to katie@madebybowie.com with 48 hours for a full refund or replacement of the same value.

Do you post internationally?

I'm working on making this happen... stay tuned.