Workshop bookings can be cancelled two weeks in advance for a 50% refund. You can reschedule a booking 48 hours before a class.What happens if we go back into lockdown?
Hopefully not, but you can choose to receive a full refund for your booking, or hold the booking until the time when we can resume classes AND get a bonus 10% discount on your next purchase.
What happens if my work cracks in the kiln?
All care is taken in workshops to ensure student’s pieces are well made, however it’s ceramics and there’s always the odd casualty. We take no responsibility for works that crack or break in the firing process.
When will my work be ready after a workshop?
Please allow three weeks for your pieces to go through the kiln. You’ll receive an email as soon as it’s ready and can organise a time for collection. If you’re a day tripper from Melbourne or further afield , your piece can be couriered for $15.
Do you have a COVID plan in place?
Are your pieces food safe?
What happens if a piece I ordered online breaks en route?
Do you post internationally?